Help Wanted: Center Administrator – Doctors Express (New Bedford )

Center Administrator supervises all operations and staff of a growing urgent care medical practice. Knowledge of medical practice and previous management of staff preferred. Good communication and people skills helpful.

Administrative Expectations

• Maintains an orderly and efficient office routine
• Ensures office is clean and inviting
• Administers established guidelines for prioritizing work activities, evaluating effectiveness, and
• modifying activities as necessary
• Maintains accurate records and files pertaining to staff schedules; maintains personnel records
• Coordinates benefits enrollment for employees
• Prepares and submits bank deposits
• Communicates effectively with billing company
• Reviews statements, invoices, receipts, and charges
• Orders, stocks, and maintains adequate inventories of all medical and office supplies
• Manages time reporting and other changes affecting payroll; processes bi-weekly payroll
• Answers patient calls, letters and other correspondence as appropriate

Management Requirements

• Ensures staff effectiveness in relevant operations
• Maintains a focus on an exceptional customer service experience and leads staff in the execution of this goal
• Works with operations director to establish and execute special goals and objectives when necessary
• Develops staff through coaching, mentoring, rewarding, training, and guiding; ultimately empowers and supports medical staff
• Ensures patient door to door times stay within goal parameters
  Interviews, hires, and orients Medical Assistants, X-Ray Technologists and
• Physicians utilizing all available support tools and checklists
• Coordinates completion of performance evaluations for medical staff
• Conducts disciplinary action when necessary
• Assists all staff in the interpretation of policies and procedures
• Assesses current and future staffing needs

Business Related Activities

• Maintains a broad understanding of company values and expectations
• Monitors financial activity of the center and reports to Controller on such items
• Recognizes and utilizes efficient and cost-effective approaches within the center
• Supports technology changes
• Guarantees quality of work performed by medical staff in their area of responsibility
• Focuses on continuous improvement of workflow processes and procedures
  Other duties as assigned.

Knowledge/Skills

• General awareness of current medical terminology in order to communicate with physicians, staff, and patients preferred
• Capability to present information and respond to questions from colleagues, staff, and public
• Capacity to interact with all types of people; sick, injured, upset, etc. who may utilize medical services we offer
• Mannerisms that allow a calm and collected reaction in emergency situations
• Ability to define problems and collect appropriate information to seek resolutions
• Confidence to make decisions, delegate duties, and execute on objectives
• Desire to follow direction
• Proficient computer skills; knowledge of basic applications such as Microsoft word, excel and outlook

Education/Experience

• Associates/Bachelor’s degree in related field preferred
• Medical staff management or clinical experience preferred

Benefits

• Paid health/dental
• Paid Time Off
• Competitive salary

Please email doctorsexpersscareers@gmail.com with your resume.