This article could haven easily been titled, “How to Lose 100s of Customers in 1 day,” or “How Not To Run A Facebook Page.”
The Tipsy Seagull in Fall River recently announced some new rules/policies on their Facebook page. Here is what The Tipsy Seagull posted:
Besides the rules, one of the first things that will jump out at you is the 182 comments in three days. What is almost as bad as the new policies is that NONE of the 182 comments are from the Tipsy Seagull. With 182 mostly negative comments, they didn’t respond to any of the criticism for THREE days and counting. A clear no-no in the business customer service world.
The rule that received the most criticism was the “no hats of any kind” rule. The Tipsy Seagull is a floating outdoor bar that has most of their patrons sitting in direct sunlight. Bald patrons will be the most upset about this rule and so will those that purchased a Tipsy Seagull hat for $18 that they sell on their online store.
Not sure if it’s new or a modification to the existing rule, but the second rule that will upset the college crowd is “25+ age restriction after 7 pm Monday-Thursday.” This means they will be turning away most college students, and under 25 year-old police officers, military, firemen, EMS or anyone else that is under the age of 25. Can you imagine serving three tours in Iraq, or fighting crime in Fall River all day, only to be told that you are not old enough to enjoy a drink or meal at their bar?
Third, is the “no baggy shorts” rule. This is the most broad rule you can come up with. Webster dictionary defines baggy as loose, puffed out, or hanging like a bag. Besides spandex, are there shorts that aren’t loose?
Here is a nice gallery off images of patrons and musicians wearing hats on the Tipsy Seagull’s website.