With today’s technology, we often don’t realize how much we rely on an appliance until it’s on the blink. Often, we don’t get reminded of how reliant we are unless we lose power in a storm or car accident. Within an hour we begin to look at one another cross-eyed, so pull out board games, play cards or head out for a country ride. The other reminder is when we go on long camping trips and realize how convenient a microwave or refrigerator is.
Not being able to simply reach into a refrigerator, having to hang clothes on a line because the dryer is toast, or not being able to bake something because the oven no longer functions properly are minor first world inconveniences, but disruptive ones – especially if one has plans, has hundreds of dollars worth of food in a refrigerator that could spoil, or you are expecting guests.
When something does sputter out and no longer work, we set up an appointment with a large, super store. This is in spite of the fact that often they are so busy that they are booked days or even weeks out. Why should one suffer when there is a local, small business that does these things? A smaller business means you call each other by name, can build a rapport over the years, and can trust them to not refer you to the sales department to turn a repair call into a larger profit margin.
Pelletier’s Appliance Repair is a local, family business that has decades of experience in fixing appliances all across the South Coast from New Bedford, Fairhaven, Dartmouth, and Westport to Rochester, Wareham and Lakeville and beyond. Father Dennis Pelletier started Pelletier’s Appliance Repair over 40 years ago and his son Danny (and three brothers!) were “helping” dad out as far back as he can remember. In fact, he can’t remember a time when he wasn’t tinkering or learning. He continued his education in northern New York and by attending a trade school near Cleveland, Ohio.
The two fixed most brands of washers, dryers, dishwashers, ovens, stove refrigerators and more while providing that small business friendliness everyone loves. Once they worked their magic for someone, they were always called back – being familiar with a customer’s history and where they live makes the whole repair process much smoother. Not having a stranger come to your house or having a different person on each call isn’t popular for a reason. Everyone likes that friend that can swing by and fix something and that’s what the Pelletiers aim for. They want you to have the same feeling when you reach for the phone.
When Danny came of age and cut his teeth on the trade, he struck out on his own, but so proud of his father that he did not rename the business: his business is called Pelletier’s Appliance Repair 2nd Generation. Same wealth of knowledge and experience. Same reputation for speedy response, expert repair, reliability, and affordable prices.
The next time one of your appliances breaks down give one of the Pelletiers a call. After your first repair you’ll see how friendly, professional and affordable it is. You can then rely on the fact that that all future phone calls for appliance repair will be to a “friend.” Having a familiar face show up is just something you won’t get from a large super-store or chain. The convenience of saying “Danny – the washing machine is doing the same thing again.” and having him know exactly what that means, showing up with the right parts and tools means you are back up and running in no time at all.
I’ll never call a chain store or big department store and deal with aggressive salesmen trying to upsell me, push products I’m not interested in, try to replace a part I don’t need, or tack on expensive warranties. Or even try to convince me to replace my appliance that simply needs a repair.
I love small businesses, mom & pop stores, or one man-shows. It’s not that I think super-stores are a bad thing – I enjoy the choices, the massive inventories, and low prices -but there are some products or services that I’d rather get from the local folks. The Pelletiers have rescued us countless times – they are appliance “ninja.” I like that I can go about my business at home knowing that in the next 15-30 minutes I’ll hear those magic words “All set!”
1161 Victoria St,
New Bedford, Massachusetts 02745
Phone: 518.429.0834 (Call or Text)
Facebook: facebook.com/Pelletiers-Appliance-Repairs-2nd-Generation-1701535236735868/
Website: dpappliancerepairs.com/
Had a great experience with Pelletier Appliance Repair . I contacted them after reading this write up in the New Bedford Guide. Danny responded immediately and did a great job repairing a microwave for us. I Highly recommend their services. Another great example of a local, family owned and operated business.